Yes. Upper Hand contracts are billed annually by default. We’ve found that customers who can commit to a full year of using Upper Hand will create more successful experiences for their clients in the long run; and your long-term success is our goal.

No – most of our customers are implemented with hundreds to thousands of users when they get started. Upper Hand’s pricing does not limit you on growth. So no matter how many staff members, clients, or events you have, Upper Hand is priced to help you scale.

Implementing Upper Hand requires four key phases: Build, Add, Test and Launch. Starting with build, our team will help you build your Upper Hand experience to align with how you do business today. In the Add phase, we’ll work together to upload your data, like staff, clients, and events. Testing gives us both assurances of success and Launch pushes your events through Upper Hand to all those who interact with you.

Security is a core tenant of the Upper Hand value proposition and a top priority when handling our customers’ sensitive data. The best place to learn about this in detail is by reaching out to our team!

Standard Upper Hand Processing guarantees a flat 2.9% + $0.30 per transaction with any credit card purchase. That means you always know exactly what your costs are per registration, regardless if someone uses AMEX, Visa, Mastercard, or Discover. Lower rates are also available via UP Payments and are based on historical transaction volume. For these custom rates, we provide a rate analysis to make sure you’re getting the most competitive rates on the market.

No! The only fees you pay are your software subscription and processing fees. There are zero fees for cash and check transactions, refunds, or withdrawals. There are also zero registration fees!

Our team is committed to providing you a first-class experience as we work with you to design and build you the site you want within 45 business days of your initial scope call. For more complex designs that require more development resources, a firm timeline will be established at the beginning of the design process.

During the initial design and build-out phase, our team will provide unlimited edits to ensure you are satisfied with the end product. After we go live, our team will execute 2 page edits per month and train you and your team on how to make changes. If you want to be totally hands off from your site, we offer premium website support options that you can opt in to after the first 60 days.

The design and creative fee is a one-time fee that covers the initial design, development, and build-out of the website. This fee varies based on the complexity of the site and can be adjusted to fit your budget.

Absolutely. Knowing that most of your clients will visit your website via smartphone or tablet, all of our sites are built with the mobile experience in mind first.

The monthly fee includes all of the important things that make your site safe and secure. In addition to your premium unlimited hosting, we have teamed up with GoDaddy and Sucuri to secure and backup your website. This includes daily anti-virus scans, backups, SSL certificate, trusted site seal, malware removal, Google blacklist monitoring, and more.

Yes! We will work with you to point your domain to your new website. If you don’t have one, we will help get you the domain you want.

Yes. Upper Hand contracts are billed annually by default. We view our relationships as partnerships and are committed to your long-term success.