PRICING PLANS

No – most of our customers onboard with hundreds to thousands of users when they get started. Upper Hand’s pricing does not limit you on growth. So no matter how many staff members, clients, or events you have, Upper Hand is priced to help you scale. 

Implementation is part of your ongoing services package and varies depending on your setup needs. It’s not absolutely necessary to have Upper Hand assist your implementation, but nearly all of our customers choose to take advantage of it.

Security is a core tenant of the Upper Hand value proposition and a top priority when handling our customers’ sensitive data. The best place to learn about this in detail is by reaching out to our team!

Yes. Upper Hand contracts are billed annually by default. We’ve found that customers who can commit to a full year of using Upper Hand will create more successful experiences for their clients in the long run; and your long-term success is our goal. 

Implementing Upper Hand requires three simple steps: Build, Add, Test and Launch. Starting with build, our team will help you build your Upper Hand experience to align with how you do business today. In the Add phase, we’ll work together to upload your data, like staff, clients, events and more. Testing gives us both assurances of success and Launch pushes your events through Upper Hand to all those who interact with you.

We take pride in offering you some of the most competitive and straight forward transaction fees. Upper Hand Processing guarantees a flat 2.9% + $0.30 per transaction with any credit card purchase. That means you always know exactly what your costs are per registration, regardless if someone uses AMEX, Visa, Mastercard, or Discover. Also, no additional or hidden fees for refunds and withdrawals! For cash/check registrations, there are ZERO fees.