There are several key reasons why following planned procedures and reporting customer incidents is so critical for sports and fitness businesses. In an industry where injuries can happen easily and often, it’s important to have procedures in place for your employees to follow when situations arise. Having structured response guidelines allows your business to standardize the reaction to all incidents and maintain a high-level related to customer safety.
Why is Accurate Incident Reporting Important?
Avoid Future Incidents
By reporting even minor injuries, you can gain a better understanding of the circumstances that made the injury possible, which will allow you to take steps to avoid those situations in the future. These insights can help supervisors to identify where additional support is needed and determine methods and strategies for avoiding similar incidents, improving the facility’s safety and security measures. Reporting incidents and injuries also helps employees to remain aware of the hazards that can occur at the facility and can make them more vigilant in preventing these insights.
Detail Information for Future Reference
Additionally, when incidents and injuries do occur, having information about the incident compiled and documented in reports can be imperative for medical professionals to better understand the situation and help to treat your customer. Because details fade over time, it’s critical to fill out an incident/injury report as soon as possible so that the important details can be preserved. We’ve provided an incident/injury report that’s tailored for sports and fitness facilities, as well as standardized guidelines for incident response.
Include Pertinent Information
A Customer Incident/Injury Report should include the location of the incident within the facility, the specifics of how the incident took place as well as the chain of events leading to the incident, any injuries that were sustained, and the actions taken following the incident. Additionally, if any witnesses were there, be sure to include their contact information in the report.
For a step-by-step guideline, download our incident checklist and report template below.