Customer Story
Client Retention Tools Enable Tennell Elite Training to Grow Revenue by 234%
Learn how a Dallas-based sports performance academy used Upper Hand to double their athlete base amidst COVID-19.
Customer Lifecycle Journey Template
Build a strategic roadmap by applying new consumer behavior trends and insights to your customers' journey with your business.
Adapt to your clients’ new norm
With new consumer behaviors due to COVID-19, simply re-opening with the same strategy as before is not enough.
By first thinking how your clients interact with your business, you can apply new strategies and make adjustments to that journey based on insights and research.
This resource provides a template for you to re-think your customers’ interactions with your business and adapt accordingly based on new consumer behaviorism trends.
What to expect, and what you’ll learn:
- Important insights on consumer behaviorism (e.g. the more small transactions a client makes with you, the more likely they'll transact a big transaction with you.)
- The 4 types of sacrifices that is required by the consumer to transact: time, money, emotional investment, and sustainability.
- Examples of a customer journey based on sacrifice levels.
- Template for you to re-think your offerings based on sacrifices by your customers.
Access the template
Additional COVID-19 re-opening resources:
Customer Story
How EYG Basketball Grew Their Athlete Base to 2,500 with Upper Hand
Read how Upper Hand enabled this basketball academy to scale their training business and save over 10 hours per week with admin work.
Template
Guide to Running Successful Promotions + Benefit Analysis Template
Run high-performing sales and marketing promotions with this best practices guide and benefit analysis template.
Guide
Background Check Template for Staff and Youth Sports Coaches
Administer effective background checks for your staff and coaches.
Customer Story
Colorado Sports Facility Implements Upper Hand to Manage Their Business
Why – and how – Rock Creek Curling chose Upper Hand’s sports facility software to open strong in 2021.
Customer Story
How DITR Uses Upper Hand to Deliver Exceptional Member Experiences
Learn how one customer used Upper Hand to grow member base and achieve 27% revenue growth.
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