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Kasey McKenney

Customer Success Rep

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About Me.
As a Customer Success Rep at Upper Hand, I am focused and pride myself on providing the best experience possible to our customers and their clients. I am a proud Indiana University Graduate, Go Hoosiers! I am a former road warrior, who has managed sports and entertainment events nationwide for all of my prior career. I have a huge passion for sports at all levels and am currently still chasing my sports dreams one intramural season at a time.

Taking Coaches Up & To the Right.
I am passionate about working at Upper Hand because I know our software and our team are focused on our customers. We work day in and day out to provide our customers and their clients with the best software and support in the industry. Our team has a unique understanding of the sports industry; we know what support coaches need and how important it is to allow them more time to focus on their athletes.

Sports Businesses Like Yours.
Upper Hand is a great fit for sports businesses of all sizes. That is what makes us unique, we tailor our services to your needs. I talk to new customers each day who were managing their registrations through one system, managing contacts through another system and tracking financials in a notebook. That leads to a lot of time wasted. At Upper Hand, we provide everything you need to move your business up and to the right! Not to mention the best customer experience that you can find - we work as a part of your team.

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Kasey's Inspirational Moment

The most inspirational sports moment for me was this iconic, and at the time, controversial moment where Brandi Chastain celebrated a penalty shot at the 1999 Women's World Cup. It was my first memory of women being so widely celebrated in American sports. Even though I didn’t play soccer, it gave me confidence in the sports I did play as a kid. It affirmed that women belong in sports, are incredible athletes and deserve to play. In addition, this photo represents national pride. It was such a defining moment in history for not only US Women's Soccer, but for Soccer as a whole in the USA.

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Upper Hand Blog

Sports business tips, best practices, news & updates from the Upper Hand Team.

Asking the Right Questions at Your Sports Business

My conversations with thousands of coaches, managers, and owners have brought up questions like, "How do we get more clients?" or "What are the best ways to market my organization to increase

Easy Client Processes with Automated Sports Management Software

All of the talk, the news and the activity surrounding automation is for good reason, it works. That's great - but what does that mean to your sports business and can it help with training? It means

SEO Tips to Rapidly Increase Traffic to Your Sports Website

Sports websites inhabit a popular corner of the web that continue to grow and grow. Consumers have an insatiable love for sports and parents are constantly on the look for trustworthy academies to

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