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Danielle McNally

Customer Success Rep


About Me.
As a Customer Success Rep at Upper Hand, I enjoy assisting sports businesses and their clients with platform management and navigation, event creation, registration, payment processing and any other questions they might have! Upper Hand incorporates my two passions into one company; sports and technology. Sports have been a huge part of my life and I love being able to work with coaches on a daily basis.

I played Division I field hockey at Indiana University where I was a four-year varsity letter winner. I went on to play field hockey overseas in Northern Ireland for the Ulster Elks. While there, I worked at Ulster University in Jordanstown, Northern Ireland as an Event Coordinator for their Sports Union.

Taking Coaches Up & To the Right.
The customer success reps here at Upper Hand, myself included, truly care about each customer. We want to help individuals better manage their business, leading them to success. Everyone on the Upper Hand team goes above and beyond their job description to not only help Upper Hand but to help our customers' businesses grow.

Sports Businesses Like Yours.
A lot of our customers come to us using multiple platforms to manage their business - a platform for contact management, another for a calendar, another as a payment processor, and a separate platform for their business website. This causes disorganization and so much time lost trying to organize the administrative side that it impedes on their coaching time. I am happy to work with customers to consolidate processes into one platform which helps minimize the amount of time spent on back-office management.


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Danielle's Inspirational Moment

One of my favorite sports moments was when Michael Phelps won his 8th gold medal. The olympics always bring a country together but this moment truly united everyone. Whenever a sporting event brings people together it helps create an even more amazing atmosphere and makes the moment more memorable. We were not only cheering on an amazing man to break a record that hasn't been broken since 1972, but we were uniting as a country. 


Upper Hand Blog

Sports business tips, best practices, news & updates from the Upper Hand Team.

Asking the Right Questions at Your Sports Business

My conversations with thousands of coaches, managers, and owners have brought up questions like, "How do we get more clients?" or "What are the best ways to market my organization to increase

Easy Client Processes with Automated Sports Management Software

All of the talk, the news and the activity surrounding automation is for good reason, it works. That's great - but what does that mean to your sports business and can it help with training? It means

SEO Tips to Rapidly Increase Traffic to Your Sports Website

Sports websites inhabit a popular corner of the web that continue to grow and grow. Consumers have an insatiable love for sports and parents are constantly on the look for trustworthy academies to


One Platform; Unlimited Opportunity


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