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Danielle McNally

Customer Success Rep

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About Me.
As a Customer Success Rep at Upper Hand, I enjoy assisting sports businesses and their clients with platform management and navigation, event creation, registration, payment processing and any other questions they might have! Upper Hand incorporates my two passions into one company; sports and technology. Sports have been a huge part of my life and I love being able to work with coaches on a daily basis.

I played Division I field hockey at Indiana University where I was a four-year varsity letter winner. I went on to play field hockey overseas in Northern Ireland for the Ulster Elks. While there, I worked at Ulster University in Jordanstown, Northern Ireland as an Event Coordinator for their Sports Union.

Taking Coaches Up & To the Right.
The customer success reps here at Upper Hand, myself included, truly care about each customer. We want to help individuals better manage their business, leading them to success. Everyone on the Upper Hand team goes above and beyond their job description to not only help Upper Hand but to help our customers' businesses grow.

Sports Businesses Like Yours.
A lot of our customers come to us using multiple platforms to manage their business - a platform for contact management, another for a calendar, another as a payment processor, and a separate platform for their business website. This causes disorganization and so much time lost trying to organize the administrative side that it impedes on their coaching time. I am happy to work with customers to consolidate processes into one platform which helps minimize the amount of time spent on back-office management.

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Danielle's Inspirational Moment

One of my favorite sports moments was when Michael Phelps won his 8th gold medal. The olympics always bring a country together but this moment truly united everyone. Whenever a sporting event brings people together it helps create an even more amazing atmosphere and makes the moment more memorable. We were not only cheering on an amazing man to break a record that hasn't been broken since 1972, but we were uniting as a country. 

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Upper Hand Blog

Sports business tips, best practices, news & updates from the Upper Hand Team.

SEO Tips to Rapidly Increase Traffic to Your Sports Website

Sports websites inhabit a popular corner of the web that continue to grow and grow. Consumers have an insatiable love for sports and parents are constantly on the look for trustworthy academies to

Upper Hand 2017 - A Year in the Life

2017 has been a year for the record books at Upper Hand and we are so glad to have shared it with some incredible coaches, fitness trainers and sports facility owners across the nation. From the

6 Advantages of Mobile Responsive Sports Camp Registration

An online and mobile registration for your sports camp make life easier not only for clients, but for you and your staff as well. Moving your process online offers distinct benefits with which a

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One Platform; Unlimited Opportunity

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