Athlete Waiver template
Creating a Sports and Fitness Waiver Form

One very important aspect of your sports and fitness business is a well executed client/athlete waiver. This will help protect you from any liabilities due to injuries during classes or training, or other unforeseen circumstances. In addition, a sports waiver

Fitness staff empowerment
Key Lessons for Sports & Fitness Staff Empowe...

Sports and fitness staff empowerment is critical to help your business retain capable and committed employees. Focus on training them to become independent and trusting them to make informed decisions, allowing them to grow and develop in their roles, and

Fitness software for billing and studio management
5 Signs it’s Time to Switch Fitness Software...

For owners and operators of fitness studios, clubs, and gyms, having a flexible fitness software to manage daily operations is imperative to driving growth. A great gym and fitness management software should relieve you of tedious administrative work and provide

Two baseball businesses grew revenue with Upper Hand
How Two Businesses Leveraged Upper Hand to Increas...

In an ideal world, the majority of time spent operating a sports training business would be on developing clients. Unfortunately this scenario rarely represents real life, and many business owners find themselves spending most of their time doing admin work.

Washington Nationals World Series Champs
4 Highlights from the 2019 World Series

It has been a week since the Washington Nationals captured their first-ever World Series title, defeating the Houston Astros in seven games. After the initial onslaught of reactions, we took some time to highlight key takeaways from the Nationals historic,

How to Effectively Leverage Mobile Apps for Event ...

Event technology has dramatically improved the overall attendee experience by simplifying registration and driving engagement. According to a recent report, nearly 50 percent of all event attendees adopt a mobile app and perform 34 engagements on average with it throughout

Upper Hand Client Experience
3 Ways Upper Hand Elevates Client Experience

Success begins and ends with customer experience. No matter how great your service or product, it's all for naught if the customer does not truly enjoy their time engaged with your sports or fitness business. Nearly every interaction existing and

An Overview for Tracking and Using NPS in the Spor...

If you are the owner of a sports training facility, yoga studio, or other business in the sports and fitness industry, then no doubt you understand the importance of maintaining a good reputation among your customer base. However, you may

Upper Hand Software
Customer Success: How Upper Hand Treats Every Cust...

Kasey McKenney is Head of Accounts at Upper Hand, where she started on the Customer Success team more than three years ago. Here she tells us what makes Upper Hand’s customer service stand out among its competitors and how customers

NFL Season Takeaways: Week 5

We waited nearly seven months for this NFL season. And just like that, we’re already a month into the season. Read our thoughts on the roles of backup players, new game rulings, and the future of football, and be sure