Two baseball businesses grew revenue with Upper Hand
How Two Businesses Leveraged Upper Hand to Increase Revenue and Client Base

In an ideal world, the majority of time spent operating a sports training business would be on developing clients. Unfortunately this scenario rarely represents real life, and many business owners find themselves spending most of their time doing admin work.

Washington Nationals World Series Champs
4 Highlights from the 2019 World Series

It has been a week since the Washington Nationals captured their first-ever World Series title, defeating the Houston Astros in seven games. After the initial onslaught of reactions, we took some time to highlight key takeaways from the Nationals historic,

How to Effectively Leverage Mobile Apps for Event Planning

Event technology has dramatically improved the overall attendee experience by simplifying registration and driving engagement. According to a recent report, nearly 50 percent of all event attendees adopt a mobile app and perform 34 engagements on average with it throughout

Upper Hand Client Experience
3 Ways Upper Hand Elevates Client Experience

Success begins and ends with customer experience. No matter how great your service or product, it's all for naught if the customer does not truly enjoy their time engaged with your sports or fitness business. Nearly every interaction existing and

An Overview for Tracking and Using NPS in the Sports and Fitness Industry

If you are the owner of a sports training facility, yoga studio, or other business in the sports and fitness industry, then no doubt you understand the importance of maintaining a good reputation among your customer base. However, you may

Upper Hand Software
Customer Success: How Upper Hand Treats Every Customer Like a Legend

Kasey McKenney is Head of Accounts at Upper Hand, where she started on the Customer Success team more than three years ago. Here she tells us what makes Upper Hand’s customer service stand out among its competitors and how customers

NFL Season Takeaways: Week 5

We waited nearly seven months for this NFL season. And just like that, we’re already a month into the season. Read our thoughts on the roles of backup players, new game rulings, and the future of football, and be sure

Preparing for the Holidays at Your Sports Business

Planning for the holidays in October may seem unnecessary. But when November rolls around, consumers are already in holiday mode. Staying ahead of the demand will offer the most return. Follow our guide to effectively prepare your business strategy to

Upper Hand Software
5 “Soft” Skills Every Entrepreneur Needs to Succeed

There are countless components that go into building a successful company, but "soft" skills that act as the fundamental building blocks of a functioning business. Soft skills are defined as interpersonal skills, like listening and communication, whereas "hard" skills are

How Should I Charge Customers? Top 6 Fitness Pricing Models and Strategies

When it comes to operating a fitness business, finding the right pricing model and strategy will go a long way to attract, satisfy, and retain customers. We break down the 6 most common fitness pricing models and the strategies behind