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Upper Hand Client Experience
Client Empowerment

3 Ways Upper Hand Elevates Client Experience

Success begins and ends with customer experience. No matter how great your service or product, it’s all for naught if the customer does not truly enjoy their time engaged with your sports or fitness business. Nearly every interaction existing and potential customers will have with any business will begin and end online, and Upper Hand ensures that your clients’ first impression of your business is positive, every time.

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Q+A with Robin Laskowski: The Power of Financial Insights in Decision-Making

Park Ten Capital’s Director Robin Laskowski tells us how the pandemic underscored the importance of incorporating flexibility within business operations, what the next 3-5 years will look like for the future of financial insights, and her excitement for the all-new UP Financial Suite which empowers sports and fitness business owners with stronger insights so they can make better decisions.

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Upper Hand Launches New UP Financial Suite

Upper Hand today announces the launch of the UP Financial Suite, a reinvented financial management system within its sports and fitness software. The UP Financial Suite equips businesses with innovative payment features to manage their finances more efficiently and provides them deeper customer insights to empower better decision-making. These latest additions to Upper Hand’s robust product suite are tailored to significantly improve finance management for sports and fitness businesses while setting the foundation for further innovation. 

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Upper Hand Promotes Michael Trilus to CTO

Indianapolis-based Upper Hand has named Michael Trilus its new Chief Technology Officer. Trilus previously served as the sports and fitness software company’s Senior Payments Engineering Lead. 

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Upper Hand Hires VP of Business Development

Indianapolis-based Upper Hand Inc. has named Vanessa Palestino Vice President of Business Development. In the role, she will lead and support the sales team, as well as cultivate growth for the Enterprise Sales department, for the firm’s award-winning sports and fitness software platform.

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An Interview With Upper Hand Founder, Kevin MacCauley | Forbes

Many of the world’s most successful companies started with a founder who had a problem. Google, Uber and Spanx are examples of companies born from a non-existent or inferior product that couldn’t meet a founder’s needs. Read how Kevin MacCauley, Upper Hand Founder + CEO saw an opportunity while coaching baseball and turned it into one of the sports and fitness industry’s leading software solutions.

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