Upper Hand, the leader in sports and fitness software, today proudly announces that it has been named the winner of a Bronze Stevie® Award in the Most Innovative Tech Company Category at the 19th Annual American Business Awards®.
Last week, Upper Hand Founder and CEO Kevin MacCauley sat down with Max Hansen from Y Scouts on the Built on Purpose Podcast. In this episode, Kevin discussed how he built a company with a mission that matters. He also revealed how Upper Hand has grown into the business it is today, highlighting both his proudest moments leading the team and how Upper Hand will continue to challenge the status quo.
Upper Hand announced today that it has been named a top membership management software product by Capterra, an online service that helps organizations find the right software. Upper Hand was also named a Frontrunner for membership management software by SoftwareAdvice. FrontRunners are the top software products in a category, offering the best capability and value for small businesses based on their usability and customer satisfaction. This is the second consecutive Membership Management award win for the company.
Prior to coming to Upper Hand, I had the opportunity to work in the boutique fitness industry for 7 years. In this time, I was a Senior Cycling Instructor and lead instructor operations for 5 studios in the DC Metropolitan area. I loved this job for so many reasons, the biggest reason being the people. The clients that rode in classes, the staff that worked so hard in the studios, the individuals who auditioned and trained to be instructors… I had the opportunity to meet and connect with so many different types of people on a daily basis.
Upper Hand today announces the completion of its first Helping Hands project of 2021. Over the past quarter, Upper Hand organized an internal donations drive to collect items for three local non-profits: Exodus Refugee Immigration, Family Promise of Greater Indianapolis, and Indiana Diaper Bank.
Founder and CEO Kevin MacCauley recently sat down with Jason Scott of Athletic Business to discuss the importance of software in sports and fitness businesses, and how tools like Upper Hand can help minimize the tedious administrative work, allowing businesses to focus on creating value for their clients. Kevin highlights how software can optimize your business operations, increase member satisfaction, and inform smarter business decisions, giving your business the upper hand.
It’s now been one year since the pandemic began affecting our communities, causing an unprecedented level of disruption in the health and fitness industry. Throughout the past year, franchise studios and gyms were forced to adapt to a digital world and pivot their offerings to maintain operations and sustain a sense of community amid this time of crisis. The world continues to make strides towards pre-pandemic normalcy, as franchise studios and gyms begin to welcome clients back into their facilities. However, it is now more important than ever for franchises to continue to adapt to support their clients and ensure they are prioritizing their health and well-being.
We hear it all of the time. A strong sense of community is a game-changing, powerful, and sometimes, life-saving thing. It is built into our human DNA to feel a strong sense of support and belonging. The sports and fitness community is no exception. The anecdotes that we take with us from a day at the gym or batting practice, the banging new running playlist a friend shares on Spotify, and of course, that sprint out of the saddle for 10 seconds longer than yesterday in your Peloton class, are the fibers that have stood the test of time, evolution and even a global pandemic.
Co-Founder and Head of Product Myles Grote joined Steve Walker on the CX Leader Podcast to talk about the importance of implementing customer feedback. Myles highlighted Upper Hand’s feedback collection process, as well as how the product team ultimately determines which feedback is implemented in platform updates.
We’ve said it once, we’ll say it again and we’ll keep on saying it… we have the best customers. They trust our solution, feed off of our culture and share our same values. They continue to bring us new ideas that allow us to grow with them each and every day and we are so fortunate they chose us. And that’s the thing… they chose us. But why? A question that companies don’t often take the time to reflect on, but can say a lot about their business.