Fitness and sports businesses’ goal is to influence customers to come back for more. Fantastic classes and lessons naturally retain customers. That’s why it’s vital to ace your class structure. Clients will be willing to spend their time and money at your facility if they find tremendous value in your unique offerings. Start early on perfecting the class experience. Make clients feel well prepared before they ever show up—you can use email marketing to remind them what to bring, what to wear, and what is provided by your staff.
Because of reinforced regulations and an increase in data breaches, we have seen sports and fitness clubs, studios, and facilities begin addressing their own privacy policies and those related to personal data collection, and start adopting powerful practices to ensure member and client safety and security.
Many clients and members of a gym or studio will eventually cancel their membership or stop coming to classes or lessons. Especially as COVID continues to affect consumers on a global scale, businesses are seeing a deep decline in memberships. With this mass exodus of clients, revenue and profitability are inevitably hit hard. With that in mind, here are a few surprising insights into how you can actually build customer loyalty when clients cancel their memberships.
As studios, gyms, and sports facilities begin reopening, an important element for owners and operators to know–in order to set their business up for success– is new expected consumer behavior. We surveyed 1,200 consumers who frequently train at local sports or fitness businesses to gain insights into their thoughts and feelings about reopening.
Although studios and gyms will soon reopen, the lessons taken from this pandemic, if implemented effectively, can strengthen offerings moving forward. Based on the insights from our Product team who worked quickly to pivot their daily operations in the face of COVID-19, we compiled 5 ways to adapt your offerings now to prepare for whatever the future may hold.
With screens allowing clients and members to do everything from obtaining initial information about a gym or studio, registering for classes, and checking in at the location, the need for personalized, face-to-face communication is vastly diminished. It’s more obvious now than ever, in the midst of a pandemic that has forced would-be gym goers to stay home, that many of the things we previously accomplished in a facility or studio can be done without personalized interaction with instructors or front-desk staff members. We live in a world of instant gratification, and on-demand is what the world now expects.
Gym-goers and fitness enthusiasts have been forced to find alternative ways to stay healthy and active during the coronavirus pandemic. While most sports and fitness businesses have been forced to shut their doors, there are numerous ways to still add value to clients without seeing them. From live-streamed workout classes to using video analysis tools, we’ve compiled six ways trainers and businesses can continue to engage with clients during this period of uncertainty
The explosion of boutique fitness studios has created a major shift in the fitness industry. Once dominated by big box gyms, the fitness industry has seen a giant surge in demand for a more specialized, premium workout experience. The key ingredient to providing an exceptional in-studio experience is found outside the confines of your studio – the online experience.
Performance evaluations are found in all aspects of life. In school, students are graded on homework and exams. In the workplace, there are continuous performance reviews. But with sports, there aren’t any standards or metrics to be graded on, which has created a grey area on best practices and techniques on how to effectively provide constructive feedback to develop athletic skills. In this guide, we outline how to give athletes your best with great evaluations.
One very important aspect of your sports and fitness business is a well executed client/athlete waiver. This will help protect you from any liabilities due to injuries during classes or training, or other unforeseen circumstances. In addition, a sports waiver is designed to help save your business, even if an injury were to occur due to negligence.