An Overview for Tracking and Using NPS in the Spor...

If you are the owner of a sports training facility, yoga studio, or other business in the sports and fitness industry, then no doubt you understand the importance of maintaining a good reputation among your customer base. However, you may

Upper Hand Software
Customer Success: How Upper Hand Treats Every Cust...

Kasey McKenney is Head of Accounts at Upper Hand, where she started on the Customer Success team more than three years ago. Here she tells us what makes Upper Hand’s customer service stand out among its competitors and how customers

NFL Season Takeaways: Week 5

We waited nearly seven months for this NFL season. And just like that, we’re already a month into the season. Read our thoughts on the roles of backup players, new game rulings, and the future of football, and be sure

Preparing for the Holidays at Your Sports Business

Planning for the holidays in October may seem unnecessary. But when November rolls around, consumers are already in holiday mode. Staying ahead of the demand will offer the most return. Follow our guide to effectively prepare your business strategy to

Upper Hand HQ Wins JLL’s 2019 Best in Show A...

Upper Hand today proudly announces it’s been named “Best in Show” in the small organization category for Jones Lang LaSalle’s (JLL) Best Spaces in Indiana 2019 competition. The award program celebrates companies for their support of a workspace design that

Upper Hand Software
Top 50 Motivational Workout Quotes

Finding motivation to work out can be challenging. There are so many distractions and less physically demanding alternatives to spending an hour at the gym. Even when we do get to the gym, having the desire to work hard and

Upper Hand Software
5 “Soft” Skills Every Entrepreneur Nee...

There are countless components that go into building a successful company, but "soft" skills that act as the fundamental building blocks of a functioning business. Soft skills are defined as interpersonal skills, like listening and communication, whereas "hard" skills are

Recurring Revenue 101: Growing Bottom Line Through...

A large portion of fitness studios seek profit through memberships - locking a customer into a membership results in a highly sought after business asset: recurring revenue. We dive into the impact of recurring revenue and various membership types you

New Apps, Wearables and VR: How Gamification has T...

Recently, the fitness industry has begun to capitalize on the widespread love for competition-based games, and fitness gamification creatively infuses the popular elements of competitive video games into workouts. With new apps, wearables, and virtual reality, gamification has allowed fitness

Boutique Fitness Workplace Wellness
How Boutique Fitness Has Evolved into the New Stan...

Starting in the 1920s, the boutique fitness studio market has seen unprecedented growth and a new breakthrough. What was once accessible through local studios is now available on-demand at home, work, and on the road. This shift has led boutique