In an ideal world, the majority of time spent operating a sports training business would be on developing clients. Unfortunately this scenario rarely represents real life, and many business owners find themselves spending most of their time doing admin work. Recently, Upper Hand has helped two similar businesses not just escape this vortex but also […]
It has been a week since the Washington Nationals captured their first-ever World Series title, defeating the Houston Astros in seven games. After the initial onslaught of reactions, we took some time to highlight key takeaways from the Nationals historic, unexpected, and memorable run through the 2019 season.
Event technology has dramatically improved the overall attendee experience by simplifying registration and driving engagement. According to a recent report, nearly 50 percent of all event attendees adopt a mobile app and perform 34 engagements on average with it throughout the course of the event. And with 87 percent of time — three hours per […]
“I believe the sports and fitness world will continue to evolve from a technology perspective. Virtual training programs, social media driven “gamification” and the overall proliferation of the space will be driven by financial technology and integrated payments.”
One of the industry’s most influential and experienced figures in the acquiring business and a leader in payments technology, Linden formerly served as the CEO of Paysafe Payment Processing for North America. Prior to that, he served as the President and CEO of Merchants’ Choice Payment Solutions where he led the acquisition to Paysafe in […]
Success begins and ends with customer experience. No matter how great your service or product, it’s all for naught if the customer does not truly enjoy their time engaged with your sports or fitness business. Nearly every interaction existing and potential customers will have with any business will begin and end online, and Upper Hand […]
If you are the owner of a sports training facility, yoga studio, or other business in the sports and fitness industry, then no doubt you understand the importance of maintaining a good reputation among your customer base. However, you may wonder how you can best determine the overall level of customer satisfaction with your service, […]
Kasey McKenney is Head of Accounts at Upper Hand, where she started on the Customer Success team more than three years ago. Here she tells us what makes Upper Hand’s customer service stand out among its competitors and how customers benefit from their personalized approach.