Upper Hand Client Experience
3 Ways Upper Hand Elevates Client Experience

Success begins and ends with customer experience. No matter how great your service or product, it's all for naught if the customer does not truly enjoy their time engaged with your sports or fitness business. Nearly every interaction existing and

An Overview for Tracking and Using NPS in the Sports and Fitness Industry

If you are the owner of a sports training facility, yoga studio, or other business in the sports and fitness industry, then no doubt you understand the importance of maintaining a good reputation among your customer base. However, you may

Upper Hand Software
Customer Success: How Upper Hand Treats Every Customer Like a Legend

Kasey McKenney is Head of Accounts at Upper Hand, where she started on the Customer Success team more than three years ago. Here she tells us what makes Upper Hand’s customer service stand out among its competitors and how customers

NFL Season Takeaways: Week 5

We waited nearly seven months for this NFL season. And just like that, we’re already a month into the season. Read our thoughts on the roles of backup players, new game rulings, and the future of football, and be sure

Preparing for the Holidays at Your Sports Business

Planning for the holidays in October may seem unnecessary. But when November rolls around, consumers are already in holiday mode. Staying ahead of the demand will offer the most return. Follow our guide to effectively prepare your business strategy to

Upper Hand HQ Wins JLL’s 2019 Best in Show Award for Innovative Tech Space

Upper Hand today proudly announces it’s been named “Best in Show” in the small organization category for Jones Lang LaSalle’s (JLL) Best Spaces in Indiana 2019 competition. The award program celebrates companies for their support of a workspace design that