Take control of your business’s schedule for all events and staff while providing clients with an easy to use platform when scheduling. Upper Hand intelligently integrates scheduling into the part of the checkout process that makes most sense for your training, while automating the back and forth with simple tools to adjust schedules or reschedule. With each registration, Upper Hand populates scheduled dates, times and locations to keep everyone on the same page.
The industry’s leading sports software registration platform provides your clients with the best possible experience. Instead of registering for each event, clients register only one time with your business from the first point of contact. Once registered, Upper Hand treats your clients like real customers, letting them simply sign back in and take action with you. From buying the next event to checking schedules, it’s time to give your clients an experience that matches the quality of your mission.
As your merchant and payment gateway, Upper Hand manages the entire process and compliance of each financial transaction. Built-in to the industry’s leading sports checkout process, you can provide your clients with credit card, check, and cash payment options on a modern, mobile-responsive platform. All transactions are immediately ready for withdrawal after processing is complete. Combined with Upper Hand’s registration process, returning clients can simply sign in and checkout within 30 seconds.
Maintaining client contacts is pivotal to the success of your sports business. With Upper Hand you can manage an unlimited number of clients, staff, and athlete contacts in one organized contact management system. Our sports software makes it easy to invite and track new potential clients with the click of a button while managing your existing clients. Take action with any client by sending them a message, manually adding them to an event, and provide athlete development feedback to further improve your competitive advantage.
One-click event invitations, custom event surveys, free digital flyers, social sharing, and powerful SEO saves your business time, money, and helps eliminate resource waste. Each feature is built on top of the industry’s best registration and event management software to drive revenue growth through recurring business. With client-centered marketing, you will be able to realize improved cash flow, reduce client drop-off rates and increase the power of word-of-mouth in online social conversations. Get the Upper Hand by deploying a marketing strategy every time you sign in.
Whether operating a multi million-dollar indoor facility or managing a business using multiple locations like recreation parks or school gyms, Upper Hand provides the critical tools needed for any size operation. Assign staff and set athlete availability limits to locations and location assets, then let our built-in double booking protection software tell you when you have a scheduling conflict, what the conflict is, and how to fix it. With that level of automation insight, you can make quicker decisions and avoid lengthy scheduling issues with clients.
Finally take control of the most important aspect of your business, with Upper Hand’s built-in financial intelligence and reporting. Make better business decisions when you see details of each transaction, track check and cash payments to avoid increases in debt due to missed payments, know which events are generating the most revenue, see a breakdown of payment methods, and understand what percentage of your business comes from each training type. Take an even deeper dive with filters to view financial performance on a weekly, monthly, quarterly or annual basis.
It’s the mission of your business, and Upper Hand helps you give feedback to clients to further their development. After training, provide written feedback to highlight what you covered, where your client is improving, and what areas need continued focus to further development. Upper Hand stores a history of the training feedback with the contact, giving both your business and your client access to a history of progress. And if you are going from one training to the next, sign in to view the last training feedback so you are better prepared for the next.
In a modern age, you need peace of mind in a platform that provides a modern experience. Upper Hand is built using the best technology in the world, providing your clients with a mobile experience unlike any in the industry. Every single feature and tool is accessible through a mobile phone or tablet, making your business ready for the next technology innovation wave. Upper Hand also provides SMS/Text reminders to mobile devices for your events, to make sure you reduce no-show and value your time the way you should.